Any unopened retail product purchased on SyllyS.com received within the last 30 days can be returned for a refund or exchange. Securely wrap the package and send your return to the address below via FedEx, UPS or insured Parcel Post from the USPS for your protection and to ensure prompt credit. SyllyS of Switzerland is not responsible for returned articles lost during transit.

PLEASE NOTE: Only products purchased through SyllyS.com or via phone or email may be returned for refund or exchange. 

 Be sure to include your complete contact info with your return/exchange including your name, address, phone number, email address and SyllyS.com order number.  If an exchange is desired please include the name of the product you would like to exchange to and your reason for your return/exchange. 

Your return will be processed promptly upon its arrival. Processing time for returns is usually 15 business days from the time the return is received. Business days are Monday – Friday, excluding major holidays. An email will be sent to confirm receipt and processing of your return. All returns will be refunded to the credit card that was used to process the order.

Shipping costs will not be refunded and SyllyS of Switzerland does not pay for return shipping.

All returns should be addressed to:

SyllyS of Switzerland
ATTN: RETURNS
2289 SE 13th St.
Pompano Beach FL 33062

If you have questions about returns or exchanges, please contact us by phone at 954.537.9055, Monday to Friday 9 a.m. – 4 p.m. EST, or send us an email info@syllys.com

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International Returns

 Please see “Return and Exchange Policy” for international returns and exchanges.

 PLEASE NOTE: Only products purchased through SyllyS.com or via phone or email may be returned for refund or exchange on international orders.